Help Center

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• What letter should the old self-injector be set to?
• How or where do I need to take my disposal container?
• Where does this product come from and does Personna have real doctors or are they PA's or NP's?
• Are any specials or promotion codes offered?
• If syringes get damaged in transit. Do we replace those syringes?
• If the syringe is broken, can I order additional?
• Does the price include the syringe?
• Is the syringe traditional?
• Is $139.99 the full price for shipping and video consultation with the doctor?
• What is CGS?
• Is it necessary to keep B12 shots refrigerated both before and after use?
• Do you ship internationally?
• What is the length and gauge of the needle used in your self-injector?
• What kind of quality assurance processes do you have established?
• Is the B12 pharmaceutical grade?
• Could you please give me information regarding the producer of the B12 supplement?
• Is your B12 source synthetic or natural?
• Are B12rx and Persona Doctors the same?
• What do I do if my shipment is missing?
• What do I do if my product is damaged or defective?
• Can I return or exchange my prescription?
• What are the Benefits of Vitamin B12 Injections?
• Are there any side effects from taking my B12 Injection?
• Is a prescription required to order?
• Are your products tested for safety and compliance?
• How long does a syringe last for?
• How should I store the syringe?
• Do you accept insurance?
• Can I order over the phone?
• How can I pay for my order online?
• Can I order if I am under 18 years of age?
• Do you deliver to P.O. boxes?
• Do I need to be home when the package is delivered?
• How are the products shipped?
• When do orders typically arrive after being placed on the website?
• If I have a pharmacy related question, who do I contact?
• What is your refund/return policy?
• What should I do if an injection is broken, defective or missing?
• When is the best time to take my B12 shots?
• Can syringes be manually refilled?
• How do I dispose of used injections/syringes and needles?
• How should I store the B12 injection?
• How long does a B12 injection last before expiring?
• How often should I be taking a B12 injection?
• How do I change plans, order additional shots or order sooner?
• Are your products tested for safety and compliance?
• Can I use my own doctor or bring my own prescription?
• Is a prescription required to order a Vitamin B12 injection?
• Are there any side effects from taking a B12 injection?
• What comes delivered in each order's package?
• What are the risks of taking Vitamin B12?
• Why take Vitamin B12 as an Injection and not a Pill?
• What is the gauge and length of the needles used with the injection?
• How painful are the B12 injections?
• How long do the B12 Injections Last?

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