B12Rx support
Help Center
Find answers about B12Rx products, orders, shipping, and account support.
FAQ
- What letter should the old self-injector be set to?
- How or where do I need to take my disposal container?
- Where does this product come from and does Personna have real doctors or are they PA's or NP's?
- Are any specials or promotion codes offered?
- If syringes get damaged in transit. Do we replace those syringes?
- If the syringe is broken, can I order additional?
- Does the price include the syringe?
- Is the syringe traditional?
- Is $139.99 the full price for shipping and video consultation with the doctor?
- What is CGS?
- Is it necessary to keep B12 shots refrigerated both before and after use?
- Do you ship internationally?
- What is the length and gauge of the needle used in your self-injector?
- What kind of quality assurance processes do you have established?
- Is the B12 pharmaceutical grade?
- Could you please give me information regarding the producer of the B12 supplement?
- Is your B12 source synthetic or natural?
- Are B12rx and Persona Doctors the same?
- What do I do if my shipment is missing?
- What do I do if my product is damaged or defective?
- Can I return or exchange my prescription?
- What are the Benefits of Vitamin B12 Injections?
- Are there any side effects from taking my B12 Injection?
- Is a prescription required to order?
- Are your products tested for safety and compliance?
- How long does a syringe last for?
- How should I store the syringe?
- Do you accept insurance?
- Can I order over the phone?
- How can I pay for my order online?
- Can I order if I am under 18 years of age?
- Do you deliver to P.O. boxes?
- Do I need to be home when the package is delivered?
- How are the products shipped?
- When do orders typically arrive after being placed on the website?
- If I have a pharmacy related question, who do I contact?
- What is your refund/return policy?
- What should I do if an injection is broken, defective or missing?
- When is the best time to take my B12 shots?
- Can syringes be manually refilled?
- How do I dispose of used injections/syringes and needles?
- How should I store the B12 injection?
- How long does a B12 injection last before expiring?
- How often should I be taking a B12 injection?
- How do I change plans, order additional shots or order sooner?
- Are your products tested for safety and compliance?
- Can I use my own doctor or bring my own prescription?
- Is a prescription required to order a Vitamin B12 injection?
- Are there any side effects from taking a B12 injection?
- What comes delivered in each order's package?
- What are the risks of taking Vitamin B12?
- Why take Vitamin B12 as an Injection and not a Pill?
- What is the gauge and length of the needles used with the injection?
- How painful are the B12 injections?
- How long do the B12 Injections Last?